Standard Return Policy

Our goal is to ensure your complete satisfaction. If you are dissatisfied with your purchase, you can return it back to us within 14 days of the purchase date. Returns may be subject to a 15% restocking fee. Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise. If you are within the 14 days of purchasing, please gather all beads or items and return the product to us to be repaired.

STEP 1: REQUEST A RMA NUMBER

• Enter your order number and email address.
• Follow the instructions and select the items you want to return.
• Once your request is approved, you will get a confirmation email with shipping guidelines.

STEP 2: PACK THE ITEMS

• Place your item in the original packaging and/or sturdy box and secure.
• The return must be properly packaged to protect against damage in transit.
• The RMA # must be clearly written on the shipment.

STEP 3: SHIP THE ITEMS

• You are responsible for the shipping charges to return the item to us.

To begin your return click: